Managers in 180 cement and minerals plants around the world have established PlantLine™ Service Agreements with FLSmidth in order to achieve maximum value, performance and reliability from their process and quality control systems.
Through the PlantLine Service Agreements, plant managers have access to the remote, highly skilled and specialist FLSmidth support team 24/7; they are people with the skills to provide a high priority response as urgent issues arise, as well as routine support, maintenance and training.
For those plants and managers using the PlantLine Service Agreement, the agreement is making a tangible difference. View this video to meet some of those managers and learn of the value FLSmidth and PlantLine Service Agreements are bringing to their cement plants.
“Because of PlantLine, our system reliability improves and we get prompt service on time. With 24/7 support you can call any time and they give you immediate support.” - K.C.S Rao, General Manager (E&I), KPC Limited, India
LiveConnect™ Go2FLS technology is the backbone to FLSmidth’s PlantLine Agreements. It’s a state-of-the-art system that facilitates secure, remote access to critical plant systems, via the internet. Go2FLS recently celebrated its 10th birthday – that’s 10 years of outstanding remote service, troubleshooting, and engineering and commissioning support from a team comprised of up to 50 simultaneously-working supporters.
For Hulusi Gotkas, Cement Process Optimising Manager, CRH Group the benefits of remote support are clear.
“We have the service agreement to increase our production, to reduce our costs and to reduce our downtime. At the end of the day, we’re getting a very high synergy. This is the target.” - Hulusi Gotkas, Cement Process Optimising Manager, CRH Group