Specialist engineers are ready to receive your call

June 19, 2014 Morten Hansen

Our engineers are eager to support your next plan or challenge. FLSmidth Customer Services is committed to providing the very best engineering support for minor upgrades and spare parts. 

“We are always very keen to receive customers’ valuable feedback on the performance of our equipment, and we welcome innovative ideas to feed our Customer Service specialists,” explains Morten Hansen, who heads the Customer Service Engineering department. He continues: “We therefore invite you to book a half hour video or tele-com conference to discuss any technical issues and problems you may face at your plant”.

The specialist engineers offer to analyse and discuss the root causes of specific problems in an attempt to find short or long term solutions. “We can also suggest new technologies and solutions from which your plant may benefit” says Morten. 

Finally, the specialists offer recommenda-tions for troubleshooting and audits by the service department. The CSE team has access to a wide range of competencies within FLSmidth, which enables it to address all aspects of challenges and concerns. 

Our engineers are ready to serve you.

Core competencies and areas
Kilns: All parts, upgrades and stress calculations. 
Material handling: Stackers & reclaimers, crushers, silos, pneumatic and mechanical transport. 
Ball mills: Gears, trunnions, lining, grinding media.
Coolers: Grateline wear problems, drives and hydraulics, clinker crushers.
Vertical mills: Wear problems, lubrication & hydraulics, maintenance.
Gear units: Remote trouble shooting, maintenance, retrofits, accessories.


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